Investor Relations

Product responsibility indicator points 2010

PR1 - Life cycle stages in which health and safety impacts of products and services are assessed for improvement and percentage of significant products and services categories subject to such procedures. 

This is embedded into the mandatory Product Stewardship program of Fertilizers Europe. Yara is certified with this program every three years, last in Q1 2011.

All Yara products are covered by and assessed for compliance with the procedures and process below.


Development of product concept
Sourcing of raw materials
Manufacturing and production
Storage distribution and supply
Supply and use by customers
Disposal, reuse, or recycling
R & D

PR2 - Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services, by type of outcomes.

In 2010, Yara recorded no incidents of non-compliance with regulations or voluntary codes concerning health and safety impacts of its products and services.

PR3 - Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.

Yara's products and services related to the supply of fertilizers and chemicals are regulated by national and internal codes. Yara's production sites are certified to ISO 9001 (Quality Management), ISO 14001 (Environmental Management) and OHSAS 18001 (Health & Safety Management). See the table below.

Plant ISO 9001 ISO 14001 OHSAS 18001
Siilinjärvi x x x
Kokkola x x x
Uusikaupunki x x x
Harjavalta x x x
Glomfjord x x x
Porsgrunn x x x
Köping x x x
Brunsbüttel x x x
Rostock x x x
Sluiskil x x x
Tertre x x x
Ambès x x x
Le Havre x x x
Montoir x x x
Pardies x In progress In progress
Ferrara x x In progress
Ravenna x x In progress
Belle Plaine In progress In progress In progress
Trinidad x x x
Rio Grande x x x

All of Yara’s products are in compliance with REACH, as is also the case for Yara’s procedures for product and service information and labeling, particularly with regard to (i) substances that might produce an environmental or social impact, (ii) the disposal of the product and environmental/social impacts, and (iii) the safe use of the product or service.

PR4 - Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.

Yara has not identified any material non-compliance with regulations or voluntary codes concerning product and service information and labeling.

PR5 - Practices related to customer satisfaction, including results of surveys measuring customer satisfaction

Yara has a decentralized system for monitoring and reviewing customer satisfaction which is conducted regularly by different business units. For example, in Germany, customer satisfaction surveys are done on an annual basis in the fourth quarter by sales units in both the Industrial and Downstream segments. Answers are analyzed and results are taken into account in evaluations of measures to improve satisfaction. 

PR6 - Programs for adherence to laws, standards and voluntary codes related to marketing communications, including advertising, promotion and sponsorship.

Yara has for several years been committed to Fertilizers Europe's (formerly EFMA) Product Stewardship program, which includes procedures on production, transport, storage and marketing and sales of fertilizers. Yara is certified to this program by third party auditors on an triennial basis. The company also adheres to the EU REACH regulation.

REACH PROGRAM
After completing the first phase of REACH  in 2008, Yara successfully met the next registration deadline in December 2010. This work has included assessments of uses for Yara's products, contacting suppliers to gather information on purchased substances and launching an online tool to assure customers that their use of substances would be included in Yara's registration. Yara registered all substances ahead of the 2010 deadline. To ensure future compliance with the REACH and similar legislation coming into force in other regions, Yara has established a permanent REACH unit as well as a unit handling the global requirements for labeling of products and issuing of safety data sheets.

Reaching REACH
The EU REACH Regulation targets improved control and knowledge of chemical substances to help safeguard human health and the environment. It requires classification, testing and registration of all substances in the European chemical industry.

Yara's REACH program is tackling the regulation in four ways:

  1. Get compliant: Registration of substances according to deadlines, defining business process changes and preparing the organization
  2. Stay compliant: Daily execution of the revised work processes and managing of future changes
  3. Support compliance: Development of IT tools to manage data flow and continuous updates of work procedures and steering documents
  4. Report compliance: Implementation of new product labeling and provision of extended safety data sheets

Detailed descriptions can be found at:

Product stewardship 

REACH

PR7 - Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion and sponsorship by type of outcomes. 

In 2010, Yara identified no incidents of non-compliance with regulations or voluntary codes concerning marketing communications, including advertising, promotion and sponsorship.

PR8 - Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. 

In 2010, Yara identified no complaints regarding breaches of customer privacy or losses of customer data.  

PR9 - Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. 

In 2010, Yara was not subject to any fines for non-compliance with laws or regulations concerning the provision and use of products and services.

Return to the main page by clicking on Citizenship Reporting 2010

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