Impact reporting 2015

Product responsibility indicator points

Aspect: Customer Health and Safety 

G4-DMA: 

Reference is made to G4 -18, G4-19, G4-20 and to the product responsibility management approach. 

Reference is also made to the following sources: 

Web link: IFA Protect & Sustain 

Web link: Fertilizers Europe Product Stewardship Program 

In addition to the external certifications, Yara follows up the compliance with regular internal audits. Due time corrective actions are taken for any non-conformities observed. 

G4-PR1: Percentage of significant product and service categories for which health and safety impacts are assessed for improvement 

Through the fertilizer product stewardship programs, international, regional and national chemical legislation and fertilizer and other sector specific legislation, assessment of health and safety impacts throughout the life cycle of products is required. This covers the whole of Yara's product range. 

G4-PR2: Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes 

In 2015, Yara recorded no incidents of non-compliance with regulations or voluntary codes concerning health and safety impacts of its products and services. 

Aspect: Product and service labeling 

G4-DMA:  

Reference is made to the product responsibility management approach. 

G4-PR3: Type of product and service information required by the organization's procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirements 

In addition to information about nutrient content and the correct use of the fertilizers, products are classified and labeled according to the European CLP Regulation in EU/EEA markets. Globally, Yara classifies and labels its products following either the European CLP regulation or the local legislation, e.g. in North America the American OSHA and EPA standards. In line with changes in chemical legislation in many countries of the world, Yara also introduces classification and labeling of its products according to the UN Globally Harmonized System of Classification and Labeling of Chemicals. Additional local information requirements, such as local fertilizer regulations or food and feed regulations when relevant, are managed by local Yara units. 

These procedures cover all Yara's products as well as raw materials. 

Safety data sheets for Yara products can be found on the Yara web page. 

Web link: Yara Safety Data Sheets 

G4-PR4: Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes 

Yara has not identified any material non-compliance with regulations or voluntary codes concerning product and service information and labeling. 

G4-PR5: Results of surveys measuring customer satisfaction 

In 2015, Yara performed a brand and customer satisfaction survey in Thailand. The key conclusions drawn from the brand tracking study related to grower / customer satisfaction are as follows: 

  • Growers familiar with Yara are very satisfied with this brand, especially fruit trees and vegetables growers are extremely satisfied with Yara (9 out of 10 of these growers are satisfied) 
  • Year after year, satisfaction for Yara is also increasing in all segments. Only in the oil palm segment, there is a small decrease in the proportion of growers being totally or very satisfied. 
  • Compared to other brands, satisfaction is highest for Yara. 
  • New Viking follows closely when it comes to satisfaction: growers are also very satisfied with this brand. 

Aspect: Compliance 

G4-DMA:  

Reference is made to G4 -18, G4-19, G4-20 and to the product responsibility management approach. 

G4-PR9: Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services 

In 2015 Yara was not subject to any fines for non-compliance with laws or regulations concerning the provision and use of products and services.

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